SERVICE AND TECHNICAL SUPPORT
airprotech offers a complete range of after sales services to all customers for the whole life cycle of equipment and plants. Available services include technical assistance, maintenance programs, remote monitoring and supervision, supply of original spare parts and components.
AFTER SALES SERVICE
airprotech is organized to provide a wide range of after sales services and technical support during the entire life cycle of machinery and plants, making sure that customers can operate efficiently their facilities.
After sales service are delivered to cover the full range of exigencies including training on the use of the systems, software maintenance and update, scheduled maintenance sessions, supply of materials and original spare parts.
airprotech is focused to build long-term relationships with its customers, offering solutions and services to grant the highest operational efficiency and performances.
Maintenance programs are available for customers to make sure they receive all services required to make their plant operating at the best conditions.
airprotech is offering high qualified service to be scheduled accordingly to the specific requirements and production plans.
The service includes inspections 1-2 times/year, instructions and training of personnel for operations and maintenance activities.
airprotech delivers detailed reporting about the status of the single equipment complete with instruction for proper operation and maintenance.
REMOTE MONITORING SYSTEM
All airprotech plants can be equipped with remote monitoring system to supervise the operating parameters from remote.
The remote monitoring system represents the ideal solution to support customers in their daily operations, to enhance troubleshooting detecting eventual malfunctions as soon as the first appearance, to prevent possible failures or damages, minimize unexpected shutdowns or process interruptions, ensure the maximal availability of machinery and plants.
airprotech guarantees an efficient service for supplying the spare parts and materials for maintenance of machinery and plants.
Spare and wear parts are offered on demand accordingly to customer requests, updated spare parts list is available for each system and machine and will be provided upon request.
airprotech is fully engaged to offer the maximal support for the identification and selection of the necessary spare parts, identifying also the minimal quantities of parts to be kept as stock and informing about proper storage and installation procedures.
RETROFIT AND UPGRADE
airprotech can implement a variety of solutions to modify, retrofit and upgrade existing plants with a cost-effective investment.
Revamping of an existing plant shall prolong the service life time, increasing at the same time the efficiency and lowering the operating costs, improving the reliability and availability of the entire system.
Existing emissions control systems can be modified to improve their performance and meet the newest environmental requirements in terms of emissions and energy savings.
SMART AFTER SALES
SMART AFTER SALES is a cloud-based digital platform with an intuitive interface to manage the after sales service provided to Customers operating the equipment and machinery.
The services available through the SMART AFTER SALES platform include: online procurement of spare parts, request of technical assistance, access to technical documentation about plants and machinery.